Refund policy
At Pulsar Turbo Systems NZ, we stand behind the quality of our products and are committed to complying with our obligations under New Zealand consumer law.
Damaged, Faulty or Incorrect Items
Please inspect your order as soon as it arrives.
If you receive an item that is damaged, faulty, or different from what you ordered, contact us as soon as possible so we can assess the issue and work towards a resolution.
Where required under the Consumer Guarantees Act 1993, we will repair, replace, or refund faulty products.
Change of Mind
We do not ordinarily provide refunds or exchanges for change-of-mind purchases. Any exceptions are at our discretion and subject to the Voluntary Returns conditions below.
Voluntary Returns
In some circumstances, and at our discretion, we may accept the return of an item that is not faulty.
To be considered for return:
-
The item must be unused and uninstalled.
-
The item must be in its original condition.
-
All original packaging, accessories, and documentation must be included.
-
The return request must be made within 7 business days of receiving the item.
-
Return shipping costs are the responsibility of the purchaser.
Any approved non-fault return may be subject to a 20% restocking fee. This fee covers inspection, testing, handling, and restocking costs and will be deducted from any refund issued.
These conditions and any restocking fee apply only to discretionary returns of non-faulty items.
Installation, Product Warnings and Related Damage
Please follow all product warnings, installation instructions, manufacturer specifications, and recommendations provided with the product or on our product pages.
Essential components must not be removed, modified, bypassed, or substituted contrary to those instructions. This includes factory-fitted oil feed fittings, internal restrictors, and components that perform bearing-location or lubrication functions. If you are unsure whether a component can be changed or removed, contact us before proceeding.
We will not provide a refund, replacement, or free repair for a fault or damage caused by:
-
Failure to follow product warnings, installation instructions, or manufacturer recommendations.
-
Removing, modifying, bypassing, or substituting essential components contrary to those instructions.
-
Incorrect installation, including incorrect oil feed or oil drain setup.
-
Lack of lubrication or oil starvation.
-
Foreign object damage.
-
Over-speeding.
-
Engine failure or contamination.
-
Incorrect tuning or operation outside manufacturer specifications.
-
Misuse, neglect, modification, or abuse.
It is the installer’s responsibility to ensure the turbocharger and associated components are fitted correctly, all essential components remain in their required positions, and all applicable installation procedures are followed.
Claims will be assessed to determine the cause of the fault or damage. These exclusions apply where the actions above caused the issue being claimed.
Return Process
To request a return, please contact our team at:
Please include your order number, details of the issue, and photographs where applicable.
Return shipments must not be sent without prior authorisation.
Refund Processing
Once the returned item has been received and inspected, we will notify you of the outcome.
Where a refund is approved, it will be processed to the original payment method within 3 business days. Processing times for the funds to appear in your account may vary depending on your payment provider.
Questions?
If you have any questions about returns, refunds, warranties, or installation requirements, please contact our team. We are happy to help.
Nothing in this policy limits your rights under the Consumer Guarantees Act 1993.