Shipping policy

Last Updated: 30 June 2026

Order Processing

Orders are typically processed once payment has been received and cleared.

Where products are held in our New Zealand inventory, orders are generally dispatched within 1–2 business days, excluding weekends and public holidays.

During busy periods, promotions, or public holidays, processing times may be longer.

Delivery Timeframes

Delivery timeframes vary depending on product availability and destination.

New Zealand Stock

Products held in New Zealand stock are typically delivered within 1–5 business days after dispatch, depending on your location and the courier network.

Supplier and Overseas Stock

Some products may be sourced from overseas suppliers.

Where a product is not available in New Zealand stock, delivery may take up to 14 business days or longer depending on supplier availability, freight schedules, customs processing, and other factors outside our control.

Delivery timeframes provided are estimates only and are not guaranteed.

Backorders

If an item is on backorder or unavailable, we will make reasonable efforts to notify you as soon as possible and provide an estimated arrival timeframe where available.

Customers may choose to wait for the item to become available or discuss alternative options with our team.

Shipping Charges

Shipping costs are calculated at checkout based on the destination, product size, weight, and selected shipping method.

Any applicable shipping charges will be displayed before your order is finalised.

While we make every effort to ensure shipping rates are accurate, automated shipping calculations may occasionally be incorrect due to product size, weight, packaging requirements, or product classification.

If a product has been incorrectly categorised or an obvious shipping calculation error has occurred, Pulsar Turbo Systems NZ reserves the right to contact the customer prior to dispatch to arrange payment of any additional shipping costs or discuss alternative options.

Delivery Address Accuracy

Customers are responsible for providing accurate shipping information.

Pulsar Turbo Systems NZ is not responsible for delays, losses, or additional costs resulting from incorrect or incomplete delivery details supplied at checkout.

Delivery Delays

While we work hard to ensure orders arrive as quickly as possible, we are not responsible for delays caused by:

  • Courier networks.

  • Freight providers.

  • Customs inspections or clearance processes.

  • Supplier delays.

  • Weather events.

  • Public holidays.

  • Circumstances beyond our reasonable control.

Damaged Deliveries

If your order arrives damaged, please contact us as soon as possible and provide photographs of:

  • The packaging.

  • The shipping label.

  • The damaged item.

This allows us to investigate the issue and work towards an appropriate resolution.

Questions?

If you have any questions regarding shipping, product availability, or delivery timeframes, please contact our team:

Email: pulsarturbonz@gmail.com

Website: https://pulsarturbosystems.co.nz